Firmstead HQ Support

Last updated: September 13, 2026

Support is handled directly by Sadie Waters during the pilot. You can contact us at any time and should receive a response within one day.

Support leadSadie Waters
AvailabilityReports accepted 24 hours a day
Response timeWithin one day

Report an urgent problem

If the issue is stopping work, affecting access, payments, security or company data, send an urgent report below. We save every report and provide a reference number. Never include a password, payment-card number or secret key.

Urgent reports are reviewed by Firmstead HQ support.

Other account help

For non-urgent questions, email info@firmsteadhq.com. Include your company name, the page you were using and what you expected to happen.

Trial and data requests

Inactive trial accounts are scheduled for removal after 30 days. Deleted companies remain recoverable for 30 days during the pilot, and only the company owner may authorize a backup restoration. Any longer archive period will be confirmed in the final legal terms before launch.